After you place your order, you will receive two emails from chickaz.com. The first email is a receipt/confirmation which will arrive within minutes of submitting your order. You will also receive a shipping confirmation email once your order is on its way.
When will my order arrive?
Orders are shipped from Brisbane. Once an order is shipped, it can take 2 - 10 business days to arrive for Standard Shipping, and quicker for Express Shipping (as short as overnight, depending on where in Australia you are located). All orders are shipped Pack & Track allowing us to track your parcel.
International delivery is sent via Standard International post by air and may take up to 4 weeks.
What is the shipping cost?
Most orders are shipped the same day or within 2 working days. Orders will be shipped using Australia Post or Sendle services.
Standard post : $9.95 flat rate
Express post: $12 .95 flat rate
Free shipping: Spend $100 and receive free standard shipping anywhere in Australia
Chickaz ships worldwide, and our super competitive rates are available at the checkout stage of your order.
All duties and taxes incurred will be the customer's responsibility.
All international orders are shipped Pack & Track allowing us to track your parcel. This is included in the shipping price. Please note that some countries (such as UAE) do not have this facility so tracking may not be available once orders have left Australia. Deliveries from such countries are at the risk of the purchaser.
Delivery is via Australia Post until it reaches your country at which point it becomes the responsibility of the country's postal system to which the items are delivered.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
Do you offer express shipping?
Express post option is charged at a flat rate of $12.95 within Australia
How do you ship?
Chickaz ships via Australia Post or Sendle.
Do you ship outside of Australia?
Yes, Chickaz ships worldwide. When you enter the shopping cart you will notice the bottom of the page it says "Shipping Rate Calculator". Select your country, and state and then enter your post code. Then click "Calculate Shipping Estimate" and the estimate will appear below and in your cart total as "+Estimated Shipping".
Can I change the address on my order?
Orders are processed as quickly as possible, and for this reason, we cannot guarantee any changes or cancellations to your order once it has been submitted. If you need to change or cancel your order, please email us as soon as possible at firstname.lastname@example.org and we will make every attempt to honour your request.